Side Area Logo
NEW IN STORES

Sage greens, taupe and chocolate browns dominate the soft palette of our Autumn collection, for a loungewear inspired look.

FOLLOW US:
Newsletter Pop-Up
Hello!

Subscribe to our newsletter and get a 10% off on your first order

Pop-up Image
Back to top
Follow us:
Title Image

FAQ

YARNS

  • Why should I trust U/KNIT?

At U/KNIT we care about details in order to provide the best quality for you. U/KNIT means taking care of every single ball of yarn, from the selection of the raw material to the colour palette and the design of the packaging, until the consumer has the final product in his or her hands.

In addition, at U/KNIT, we build our unique selling proposition by combining traditions and expertise with an innovative approach. In fact, U/KNIT’s journey dates back to a couple of decades ago, to when our grandparents and later on our parents started working in the textile industry.

As a result, today our long lasting tradition meets innovation, giving birth to a new innovative project that wants to revolutionise the knitting world.

Not only do we pay attention to details during the production, but we also do our homework to find the best yarn makers around the world that share our philosophy:

“To look for perfection in every step of the way, to learn to do things more slowly and gently again and to pay attention to detail and to our customer needs.

Preserving the tradition of the yarn-makers and combining it with our innovative platform, our mission is to bring a positive and bold change to the textile industry. During the production process fine quality materials are being processed by technological machines in order to create the best possible outcome.

  • Where does your knowledge about yarns and knitwear garments come from?

Our heterogeneous team includes internationally experienced professionals that work in fashion retail, e-commerce and finance. The team members are currently based in different cities around Europe, but they share the same backgrounds as their parents are already experts in the textile industry. The combination of traditions and specific industry know-how provides U/KNIT with the best possible features that are necessary to conquer the knitting world.

DELIVERIES & RETURNS

  • How long does it take until I receive my U/KNIT order?

At U/KNIT we deliver all purchased items to your hands within ten days. We use express couriers to speed up the process and you will receive a tracking number for you to easily track your parcel’s journey to you. This time frame is proposed by the courier services in order to promise that the parcel will reach you in time, but we are very positive that you will hold your new items even quicker than guaranteed. Nevertheless, may vary, depending on the availability of the yarns that we have in our stock. We try our best to fulfil your expectations and since we don’t want to disappoint you, we prefer to set a larger time frame than maybe necessary.

  • Is it possible to send the ordered products (e.g. yarns, knitwear kit etc) to a different address than the billing one?

Of course. U/KNIT normally delivers Worldwide. You just have to provide us with the address details while making the purchase. If you cannot find your country on the list, just send us an email to info@uknitlab.com and we will let you know if there is a distributor in your country. We will always try our best to take care of you order and make you happy .

  • I don’t like the kind/colour of the yarn I bought. Can I exercise the right of withdrawal?

We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchases within 14 days of receipt. Please bear in mind that shipping costs and custom taxes will have to be borne by you.
Moreover, all items must be returned in their original condition, without having been altered, with tags still attached and in their original packaging.

Please send it to:

U/KNIT LAB
Via Ferruccio Nazionale 17/G
13900
Biella (BI)
Italy

As soon as we receive the returned item, we will check its condition and initiate the refund as soon as possible. Please note, that the refund is always credited to the payment method with which the original purchase was made.
Despite the fact that you are not obliged to tell us the reason for your return, we would be very glad for you to let us know in order to help us improve for the future.

(By agreeing to U/KNIT’s terms and conditions you already agree to the provisions related to the rights of withdrawal and Return Policy. Bearing in mind that all images and videos showing the products and provided together with the product descriptions are published on the webpage only for a descriptive aim, and being understood that the quality of the images (i.e. the exact visualization of colours) may vary by the software and IT devices used by the customer at the time of the connection to the webpage, every customer at U/KNIT has the right to withdraw from the agreement.)

  • How are the shipping costs calculated?

Shipping costs are being added in the final step of the purchase because their amount changes depending on the weight and the country of shipping.

  • How can I track my order?

You can follow your order by using the tracking code that was sent to you via email after your purchase on the courier’s webpage. Please take into account that U/KNIT will not not be responsible of any error that occurs during the delivery process.

  • What can I do, if the parcel that I receive is broken or damaged?

If the parcel and/or the item you received is damaged you should give us notice of that as soon as you received it, and send it back to us within three (3) working days, including the packaging.

COLLABORATIONS

  • I would like to sell my capsule knitwear collection through U/KNIT’s e-commerce platform. Who should I contact for that?

If you are interested in a cooperation with U/KNIT to sell your knitwear garments through U/KNIT, you can contact us via email by writing to info@uknitlab.com – please specify “Knitwear Collaboration Proposal” in the email subject. We are constantly looking for new realities to cooperate with. It will be a pleasure for us to get to know you.

  • Who should I contact in case of difficulties with the completion of a purchase on uknitlab.com?

In case you have a problem with the completion of your order, you can contact us by simply writing an email to info@uknitlab.com or by calling the phone number +39 02 87 18 99 61. We are available from Monday to Friday, from 9am to 7pm and we will be ready to solve your problems and optimise your purchasing experience.

  • I’m a knitwear pattern designer and I’m interested in cooperating with U/KNIT LAB, how can I get in touch?

At U/KNIT we are always looking for new collaborations in order to offer new patterns to our customers. If you are a knitwear designer, or simply a knitting addicted and you design patterns, feel free to contact us. We accept spontaneous applications from all yarn lovers desirous of sharing their new models and projects with all our customers. If you are interested, please send an email to info@uknitlab.com using the subject “Collaboration Proposal”

  • I’m a yarn maker and I’m interested in cooperating with U/KNIT LAB, how can I get in touch?

At U/KNIT we are on the constant lookout for artisan makers for the purpose of expanding our portfolio and to include them in our e-commerce, where we provide the best quality of yarns. We accept spontaneous applications from all yarn makers interested in becoming part of our world. If you are interested in entering our platform, follow the link http://www.uknitlab.com/our-yarn-makers and fill in the form. If you prefer you can write us an email to info@uknitlab.com using the subject “Collaboration Proposal”.

PURCHASE

  • How can I buy yarns from uknitlab.com?

In order to guarantee safe transactions, U/Knit yarns can be purchased on our website using PayPal, credit cards and prepaid cards.

  • An error message prevents me to finish my purchase. Why? How can I solve the problem?

You can send us an email to info@uknitlab.com explaining what is happening. At U/KNIT we are available to support our customers in any step of the purchase. You can write us and ask for any advice you are looking for.

  • I would like to receive a printed invoice, is that possible?

Of course. You just have to consult the section “My Order” and select it.

OTHER

  • Is U/KNIT only an online platform or do you also have offline shops?

U/KNIT connects the knitting world, linking yarn makers to final customers using an innovative digital platform. Unfortunately, we still don’t have a physical point of sale, but we don’t exclude that we could have one soon! Follow us and get to know it as soon as it happens, by subscribing to our newsletter!